1. Booking Confirmation and Advances
A vehicle reservation is deemed confirmed only upon receipt of the agreed token advance deposit and subsequent transmission of a formal booking confirmation message from our dispatch desk. Vehicle availability for peak holiday weekends (Dasara, Diwali, New Year, long weekends) is strictly allocated on a first-confirmed basis.
2. Fare Calculation Standards
- Outstation Trips: Fares are computed based on actual round-trip kilometers traveled, subject to a minimum billing threshold of 250 or 300 km per calendar day depending on the vehicle category.
- Local City Packages: Packaged under predefined slabs (e.g., 8 Hours / 80 Km). Any additional kilometers or extra hours beyond the package threshold are billed at standard per-km and per-hour rates specified in your quotation.
- Odometer Reading: Distance is calculated transparently from our operational garage at Sunkadakatte to the final return point at the depot.
3. Driver Allowances & Night Charges
Standard Driver Bata (daily allowance) applies for outstation duties to cover the chauffeur's lodging and meals. For travel extending between 10:00 PM and 6:00 AM, a nominal night driving allowance applies to compensate the driver for late-night highway vigilance.
4. Toll, Parking & State Permit Taxes
Unless explicitly structured as an all-inclusive customized holiday package, highway Fastag toll plaza deductions, parking tickets at tourist attractions/airports, and interstate entry taxes for crossing into neighboring states (Tamil Nadu, Kerala, Andhra Pradesh) are payable as actuals by the passenger.
5. Cancellation and Rescheduling Policy
- Cancellations 48 hours prior to journey: Eligible for a full refund of token advance or seamless rescheduling to a future date within 6 months.
- Cancellations within 24 to 48 hours: 50% of the advance amount is retained towards operational scheduling loss, or 100% can be credited towards a rescheduled trip.
- Cancellations within 24 hours of scheduled departure: The advance deposit is forfeited as the vehicle and driver have already been locked and reserved exclusively for your itinerary.
6. Passenger Responsibilities & Conduct
- Seating Capacities: Passengers must adhere strictly to the registered seating capacity of the vehicle (e.g., maximum 12 passengers in a 12-seater Tempo Traveller) in accordance with Regional Transport Office (RTO) regulations.
- Prohibited Substances: Smoking, consumption of illegal substances, and hazardous items are strictly forbidden inside all vehicles.
- Luggage Care: While our chauffeurs take extreme care, passengers are advised to safeguard their personal valuables, jewelry, and electronic gadgets.
7. Contact for Billing or Terms Clarifications
For queries concerning terms or invoice generation, contact our management desk:
Charitha Holidays
43, 9th Main, Pipeline Rd, Srinivasa Nagar, Sunkadakatte, Bengaluru 560091
Phone: 9844232092 | WhatsApp: 9844232092