1. Overview and Commitment
At Charitha Holidays ("we", "us", or "our"), respecting and protecting the privacy of our website visitors and valued customers is fundamental. This Privacy Policy explains what information is collected when you interact with our website (charithaholidays.in), use our booking forms, or communicate with our dispatch desk via phone or WhatsApp, and how that information is utilized.
2. Information We Collect
We only collect information directly provided by you for the purpose of planning, booking, and executing travel arrangements:
- Contact Details: Your full name, mobile telephone number, and optional email address.
- Travel Details: Preferred travel dates, pickup location in Bangalore, destination, estimated passenger headcount, and vehicle preferences (e.g., 12 Seater Tempo Traveller, Innova Crysta, Sedan).
- Communication Records: WhatsApp or telephonic inquiries related to trip routes, quotation requests, and driver coordination.
3. How We Use Your Information
Your details are used exclusively for legitimate travel fulfillment purposes, including:
- Providing accurate fare quotations and itinerary recommendations.
- Confirming vehicle reservations and dispatching chauffeur assignment details.
- Facilitating direct communication between our assigned driver and you at the time of pickup.
- Generating commercial invoices and tax receipts for your records.
- Responding to service feedback, questions, or lost-and-found queries.
4. No Sharing or Selling of Data
We never sell, trade, rent, or lease your personal information to third-party marketing companies, advertisers, or lead brokers. Your information is shared strictly with the assigned driver and our internal fleet coordinators to fulfill your designated journey.
5. Data Security
We employ standard administrative and operational safeguards to protect your personal details from unauthorized access, misuse, or alteration. All booking inquiries sent via our WhatsApp integration are protected by WhatsApp's end-to-end encryption protocols.
6. Third-Party Links
Our website may include links to external services such as Google Maps and WhatsApp. Please note that these external platforms maintain their own independent privacy policies, and we do not assume responsibility for their practices.
7. Contact for Privacy Inquiries
If you have questions regarding our privacy practices or wish to request correction or removal of your contact details from our records, please reach out to:
Charitha Holidays
43, 9th Main, Pipeline Rd, Srinivasa Nagar, Sunkadakatte, Bengaluru, Karnataka 560091
Phone / WhatsApp: 9844232092